Returns & Exchanges
At FrostNYC, we strive for complete satisfaction with your luxury jewelry purchase, offering a 15-day return policy for items in their original, unworn condition. Please note that custom-made pieces and items with removed security tags are final sale and cannot be returned.
Initiate Your Request
Contact our customer service team via email or our online portal to obtain a Return Merchandise Authorization (RMA) number within 15 days of delivery.
Secure Packaging
Place your jewelry in its original FrostNYC presentation box and pack it securely inside a shipping box with all original documentation and certificates.
Insured Shipping
Affix your prepaid shipping label or send the package via a trackable, insured carrier to our New York headquarters to ensure protection against loss or damage.
Inspection and Refund
Once our quality assurance team verifies the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing